In a GRC implementation, which role is appropriate to be directly involved?

In a GRC implementation, which role is appropriate to be directly involved?

• A. Board of Directors
• B. Chief Executive
• C. ServiceNow platform experts
• D. CMDB process owner

Answer: (C)

The hands-on work of setting up a GRC solution in ServiceNow relies on people who know the platform inside and out. ServiceNow platform experts configure the modules, design risk and control libraries, build workflows, set up evidence collection, integrate data sources, and tailor the system to the organization’s risk program. They translate business requirements into working configurations, dashboards, and reports, and ensure proper roles and access so the GRC practices operate smoothly. The Board of Directors and the Chief Executive provide governance and strategic direction, not the day-to-day configuration or implementation work. While they review risk posture and approve policies, they’re not the ones building or configuring the GRC capability. The CMDB process owner understands CMDB data and related processes, but the direct implementation of the GRC platform—across policies, controls, tests, and evidence workflows—belongs to the platform experts.

The hands-on work of setting up a GRC solution in ServiceNow relies on people who know the platform inside and out. ServiceNow platform experts configure the modules, design risk and control libraries, build workflows, set up evidence collection, integrate data sources, and tailor the system to the organization’s risk program. They translate business requirements into working configurations, dashboards, and reports, and ensure proper roles and access so the GRC practices operate smoothly.

The Board of Directors and the Chief Executive provide governance and strategic direction, not the day-to-day configuration or implementation work. While they review risk posture and approve policies, they’re not the ones building or configuring the GRC capability. The CMDB process owner understands CMDB data and related processes, but the direct implementation of the GRC platform—across policies, controls, tests, and evidence workflows—belongs to the platform experts.